These terms govern use of the Pacific Marketing AI Sales Agent service. By creating an account or using the service, you agree to these terms.
The service
The service helps a business organise product information, connect supported messaging accounts, and manage customer conversations. Supported channels may include WhatsApp, Instagram, Facebook Messenger, and LINE as and when those integrations are made available for your workspace. The channel and features currently available are shown in the service. AI features may generate reply suggestions or replies based on the information configured by the workspace.
Your responsibilities
You are responsible for keeping your account credentials secure, ensuring that your product facts, prices, media, and sales instructions are accurate, and obtaining any permissions required to communicate with your customers.
You must not use the service to break applicable law, send spam, make misleading claims, or violate the terms, policies, or technical requirements of WhatsApp, Meta, LINE, or any other connected third-party platform. You are responsible for obtaining any required consent or other permission to contact people and for ensuring that your messages, contact lists, and business activities comply with applicable rules.
AI-generated content
AI output can be inaccurate or unsuitable for a particular customer. You remain responsible for the content and consequences of messages sent from your business account, including product, health, pricing, and marketing claims.
Availability and third-party services
The service depends on third-party providers, which may include Meta (WhatsApp, Instagram, or Messenger), LINE, hosting, database, authentication, and AI services. Their availability, decisions, rules, or technical changes can affect or interrupt the service or an integration. Each provider controls its own services and accounts under its own terms and policies. We do not control provider decisions and cannot guarantee uninterrupted access, account availability, or a successful review or appeal of a provider restriction. We may modify the service to maintain security and reliability.
Third-party account restrictions
A messaging provider may restrict, suspend, or terminate a connected account under its own terms and policies. We cannot reverse a restriction imposed by that provider. We can provide reasonable assistance in investigating issues within our service, but the account owner is responsible for contacting the provider and following its appeal process. This section does not exclude responsibility for our own breach of these terms or obligations that cannot legally be excluded.
Ending use
You may stop using the service at any time. We may suspend access where needed to protect the service, comply with law, or address a material breach of these terms.
Contact
Questions about these terms can be sent to info@pacificmarketing.studio.